Car Park general terms and conditions of sale

“Order” refers to any booking made and confirmed by the User on the website www.charleroi-airport.com

“Car Park” refers to a (or one of the) car park(s) run by BSCA at which the User can benefit from one or more online Services. These car parks as well as their features are detailed on the Website.

“Services” refers to the Services, as described in article 2.

“Website” refers to the online shop www.charleroi-airport.com.

“Official tariff” refers to the tariff (excluding the “Online” tariff and the tariff applicable on the online shop) applied at each of BSCA’s car parks. This tariff is displayed at the entrance and exit of the airport’s different car parks. The official tariff applicable is the one in force at the time the User leaves the Car Park.

“Online Tariff” refers to the rate applicable on the online shop at the time of booking.

“User” refers to any user of the Website who orders and purchases a Service offered on the Website

The Service encompasses the booking of parking spaces in BSCA car parks via the online shop at www.charleroi-airport.com, by somebody for a predefined period. The parking spaces are offered on the basis of a limited number of spaces, and are subject to availability (“the Service”).

This Service entitles the User access to a prepaid parking space for a specific period with a vehicle. The booking period must be respected.

The Service can be signed up to by the following “Users” for their own needs:

• Any natural person who is a private individual aged 18 or over;

• Legal persons (for the needs of their staff / appointed representatives);

1. Booking

The Service is only available to those who have created an account and who have an email address.

They must first fill in the compulsory fields in the registration form available on the Website. BSCA reserves the right to refuse any registration with this Service if incorrect or incomplete information is provided.

To order Services on the Website, Users must then sign in via their account or, if applicable, create a new account by providing the necessary information in the registration form.

To this end, Users declare that they are providing comprehensive, correct information that will allow them to be identified accurately in any situation. When creating their account, Users choose a username and a password. Users undertake to maintain the confidentiality of their username and password.

These accounts will be available to Users at any time using their login details. Users are responsible for all actions taken on the Website using their username and password. Any Users registered on the Website will be bound by any Order placed using their login details, subject to the right of withdrawal or cancellation (art. 8.2 and 8.3).

As soon as these formalities have been fulfilled and payment sent, Users receive a confirmation email, sent to their email address, containing a summary of their Order as well as a QR code to access the car park.

2. Access to the car parks

Users are informed that access to the car parks will not be permitted before the start date and time of the reservation as recorded at the time of the Order.

BSCA also declines any liability in the event of an overstay caused by external events. It is therefore the responsibility of the User to allow sufficient time between the flight arrival time and the time of exit from the car park.

a) Car Parks P1, P2, P3, P4 and P5

Upon entry to the car parks, the license plate recognition system automatically opens the barrier. No action is required. The license plate serves as the ticket.
In the event of a malfunction, access to the car parks may be gained by scanning the QR code shown on the Order confirmation. This QR code is also used to open the pedestrian doors of car parks P3, P4 and P5.

Upon exit from the car parks, the license plate recognition system automatically opens the barrier. In the event of a malfunction, exit will be effected by scanning the QR code shown on the Order confirmation at the exit terminal.
If no surcharge is due, the barrier will open. If a surcharge is payable, the amount will be displayed on the terminal and may be paid directly there.
In the event of a problem, a call button is available on the terminal to contact an agent if necessary.

Users are informed that a height restriction barrier is installed at the entrance to car park P1 and limits vehicle height to 1.90 m.

For any reservation in P1, BSCA reserves the right, in the event of high occupancy, to redirect the User to the P Express car park, located at a similar distance from the terminals.

b) “Lock Park” Car Park

Access to the “Lock Park” car park is via the entrance to car park P1. Upon arrival at the P1 terminal, the barrier opens automatically. No action is required. The license plate serves as the ticket.
In the event of a malfunction, the QR code shown on the Order confirmation must be scanned; it serves as the ticket.

The User must then proceed down to level -1 and follow the “Lock Park” signs. The Lock Park barrier opens automatically. No action is required. The license plate serves as the ticket. In the event of a malfunction, the QR code shown on the Order confirmation must be scanned; it serves as the ticket.

To exit, the User must proceed to the exit terminals of the “Lock Park”. The barrier opens automatically. No action is required. The license plate serves as the ticket.
In the event of a malfunction, the QR code shown on the Order confirmation must be scanned; it serves as the ticket.

The User must then proceed to the exit terminals of car park P1. The P1 barrier opens automatically. No action is required. The license plate serves as the ticket.
In the event of a malfunction, the QR code shown on the Order confirmation must be scanned; it serves as the ticket.

If a surcharge is payable, the amount will be displayed on the terminal and may be paid directly there.
In the event of a problem, a call button is available on the terminal to contact an agent if necessary.

Users are informed that a height restriction barrier is installed at the entrance to the “Lock Park” car park and limits vehicle height to 1.90 m.

Any User of the Service and therefore BSCA’s car parks is subject to the Internal Regulations for BSCA’s Car Parks displayed at the entrance to each car park and available on the Website.

In particular, BSCA would like Users to be aware of article 2 of the Regulations, which stipulates in particular that “Except in the event of infrastructure failure or if member of BSCA staff commits any wrongdoing, BSCA accepts no responsibility, on any account or for any reason, for any damage, including partial, that may occur in its car parks, including in particular accidents, theft, physical damage or fire”.

The Order confirmation (containing the access code) issued to the User is strictly personal and confidential. It cannot be assigned or transferred to a third party. It is the User’s responsibility to keep it until they use it. BSCA does not accept any responsibility if it is used by a third party or used fraudulently.

The Service must be paid for at the time of the Order by credit card or debit card.
The amount charged corresponds to the parking duration in the relevant car park at the “Online” rate inclusive of VAT (in euros) applicable at the time of booking, as described and detailed on the reservation page of BSCA’s e-commerce website.Parking rates may vary within the same car park depending on the period, time of day, duration of parking and any other determining factors. These variations are legally applicable at the time of booking.

In the event that the reserved parking duration is exceeded, the User must, before leaving the car park, pay a surcharge corresponding to the applicable official rate.

The User may pay the surcharge in the event of an overstay:
• By bank card at the automatic payment machines;
• By bank card at the exit terminals;
• In cash at the staffed payment desks.

In the event of arrival after the indicated arrival time or departure before the indicated departure time, the User shall not be entitled to any refund for unused parking periods.

In the event of arrival after the indicated arrival time and departure after the indicated departure time, the User may not carry forward unused hours and shall be required to pay the surcharge in full.

BSCA reserves the right to freely modify its official rates. The official rate applicable in the event of a surcharge due to exceeding the reservation is the official rate in force on the day the car park is exited.

8.1 Changes

Users can edit their booking by logging in to their Client Account on the Website in the “My Account” section.

Any booking can be changed up to three times and up to 5 minutes before the arrival time for the Car Park. Once the vehicle has entered the car park, no changes can be made.

Changes are in any case subject to the availability of spaces in the Car Park.

If, after the changes have been made, the price of the booking is higher than the original cost, the User must pay the difference.

On the other hand, if, after the changes have been made, the price of the booking is lower than the original cost, the User will be able to get a refund for the difference between the original amount paid and the cost of the new booking.

A booking can only be changed up to three times.

8.2 Cancellation

An Order placed on the Website can be cancelled free of charge by the User up to 24 hours before the date and time booked, by signing in to the Client Account on the Website in the “My Account” section. When cancelling, the User will be refunded directly to their bank account (the account associated with the bank card at the time of booking).

8.3 Right of withdrawal – exclusion

In addition, Users who are natural persons and not business Users have the right of withdrawal in accordance with the provisions of article VI.47 of the Belgian Code of Economic Law. This right of withdrawal can be exercised up to fourteen (14) days after the date on which the User placed the Order, without the need to give reasons or pay any penalties. The right of withdrawal can be exercised by sending an email to BSCA’s Customer Service department via the email address [email protected], with “Demande de Rétractation” (“Right of Withdrawal”) in the subject line. This email must include the relevant booking number and the details of the person making the request (surname, first name, email address). If this period ends on a Saturday, Sunday or bank holiday, the deadline is extended until the next business day.

If the User exercises their right of withdrawal in accordance with the terms and conditions described above, BSCA will, if applicable, refund the amounts already paid within fourteen (14) days of the date on which BSCA was informed of the User’s decision, apart from return postage fees for the access card, which are the User’s responsibility. The total amounts will be re-credited to the bank account associated with the credit card used (secure transaction).

If the User would like to use the service ordered before the end of the abovementioned fourteen (14) day period (and in particular if the effective date of the Order is before the date on which the Order is confirmed at the User’s request), they must inform BSCA of this, explaining that they would like to have their car park access card before the end of the abovementioned deadline regardless of the date on which it is actually used by the User.

In accordance with article VI.51, §3 of the Belgian Code of Economic Law, if a User exercises their right of withdrawal for a contract the fulfilment of which began at their explicit request before the end of the cooling-off period, they will pay BSCA a total amount equivalent to the proportion of the service used up until the User informs BSCA of their desire to exercise their right of withdrawal.

In accordance with article VI.53, 1° of the Belgian Code of Economic Law, the right of withdrawal cannot be exercised for contracts that have been completely fulfilled before the end of the cooling-off period and the fulfilment of which began after the User’s explicit prior agreement and recognition by the User that they will lose their right of withdrawal. By accepting these general terms and conditions of sale, the User acknowledges that they will lose their right of withdrawal if the contract is fully executed.

8.4 Free cancel option

The User who has subscribed to this option may cancel his order up to 24 hours after the date of entry into the car park appearing on the reservation, for whatever reason. He will therefore be reimbursed for the amount of his parking reservation, the Free Cancel option fee remain due.

This option cannot be purchased independently of the purchase of a parking reservation.

The User who wishes to cancel his reservation in accordance with this article must connect to the Customer Area of ​​the Site, via the "My Account" tab, and click on the "Cancel" my reservation button. Reimbursement will take place within 96 hours.

8.5 Application

BSCA would like to draw the User’s attention to the concrete application of articles 8.2 and 8.3.

In this respect, a distinction should be made between the following hypotheses:

1. The User has not subscribed to the “Free cancel” option

1. The User would like to cancel the service more than 24 hours before the scheduled parking date and time.

They can either cancel the booking in accordance with article 8.2 or exercise their right of withdrawal in accordance with article 8.3, as long as they made the booking less than 14 days before.

2. The User would like to cancel the service less than 24 hours before the scheduled parking date and time.

They can only exercise their right of withdrawal in accordance with article 8.3 if they made the booking less than 14 days before. If this is not the case, the User can no longer withdraw from the Service.

Except in cases of force majeure, Users cannot obtain a refund of the price paid if they no longer qualify for the Service (in accordance with articles 8.2 and 8.3). In any case, the following are not cases of force majeure:

• Strikes, apart from strikes by BSCA staff;
• If the User is unable to depart because there is a problem with their travel documents;
• If the User made a mistake with the date when they booked.

In the event of force majeure, the User is required to include documents justifying the force majeure when requesting their refund. 

2. The User has subscribed to the “Free cancel” option

In this case, the User may cancel his reservation, for whatever reason, up to 24 hours after the date of entry into the car park appearing on his reservation.

BSCA accepts no responsibility in the following cases:

• Anomalies, errors and/or bugs that might affect navigation of the Website or the use of any particular function available on the Website;
• Disruption or faults relating to how the Website works;
• The incompatibility of the Website with any particular equipment or configuration.

Under no circumstances will BSCA be held responsible for direct or indirect and/or intangible damage, whether foreseeable or not (including the loss of profit or an opportunity etc.) resulting from the provision and/or use or the total or partial impossibility of using the functions on the Website.

Under no circumstances will BSCA be held responsible for any malfunctions caused by third-party software, whether or not it is incorporated into the Website or provided with it.

The hypertext links on the Website directing the User to other websites are only designed to make it easier for the User to find things. In any case, the User declares that they understand the characteristics and limitations of the Internet, including in particular its technical performance, response times to view, request or transfer data and the risks associated with the security of communication.

BSCA does not accept any responsibility if the Service is not provided or is provided poorly either due to the User or due to a third party not related to the Service or in the event of Force Majeure.

There can be no recourse against BSCA and its insurers if a third party uses the QR Code given to the User, or if it is used fraudulently.

10.1. General

The Website, its content and all of its component parts are creative works for which BSCA is the owner of all intellectual property rights and/or commercial rights, including in particular copyright, database rights, trademark rights and rights to designs and models.

The Website, as well as all accessible elements, software, databases, text, information, analyses, images, photographs, graphics, logos, sounds, videos and more generally all other information contained in the Website remain the exclusive property of BSCA or, if applicable, their respective owners with whom the latter has entered into usage agreements. All reproduction rights are reserved.

The User is granted a non-exclusive, non-transferable right in a private context to use the Website and the information contained in the Website. This right, granted in this way, is made up of (i) a right to view the data and information contained in the Website online and (ii) a right to reproduce one hard copy and/or one saved copy of the data and information viewed. This usage right only covers strictly personal use.

Failure to follow the instructions above constitutes an infringement that could entail the criminal and/or civil liability of its author. BSCA reserves the right to take any legal action against its author before the competent courts. No hypertext link to the website www.charleroi-airport.com can be used without the explicit prior written agreement of BSCA.

10.2. Software

The use of any software downloaded from the Website allowing access to certain Services or functions is governed by the associated licencing terms. The User undertakes not to install, copy or use this software before first accepting the terms of the licence.

For any software that does not have a licence, the User is granted a temporary, private, personal, non-transferrable and non-exclusive right to use this software in order to be able to access the Service and functions that make the use of this software necessary, to the exclusion of any other use. By installing or using the software, the User undertakes to comply with this condition.

The Non-Aviation Commercial department of Charleroi Airport, Rue des Fusillés 21, 6040 Jumet, is the data controller for the processing of personal data for Orders and publishing promotional codes.

In accordance with the provisions of the Law of 8 December 1992 on privacy and the processing of personal data, information essential for processing and fulfilling Orders are marked with an asterisk on the pages of the Website.

Other requests for information requiring an optional answer, or information relating to the User’s interest in offers that might be sent to them are designed to get to know them better as well as to improve the services offered to them.

Unless the User objects, BSCA may need to communicate optional information about the User to its partners.

Unless the User objects when setting up their account, which they can change at any time, BSCA may be able to send an email with information designed to provide more details of the Services and the Website, as well as special offers.

BSCA respects the new European regulations referred to as the GDPR. These come from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

To this end, BSCA has a “Privacy Notice” describing how it complies with the European regulation. This can be read on the Website https://www.brussels-charleroi-airport.com/contacts/confidentialite-gdpr/index.html and describes why and when BSCA collects the User’s personal data. It informs the User of their rights to access, correct and delete data.

The User has the right to access, correct and delete their data.

To exercise their rights to access, be forgotten, correct, delete, restrict, data portability, object to processing and withdraw their consent, Users are asked to send a clear request to [email protected], or send a letter to: Data Protection Officer, Rue des Fusillés 21, 6040 Jumet.

BSCA reserves the right to change these Terms and Conditions at any time. The User will be informed of the change to the Terms and Conditions by email. Changes will be effective immediately once the Member has been informed. If the Terms and Conditions are amended, the revised text will be available immediately on the website at this address: https://www.brussels-charleroi-airport.com/fr/CGV-parking

12.1  Information

Any request for information, clarifications and complaints should be sent to the following address:

BSCA SA - Customer Service - Rue des Fusillés 21, 6040 Jumet – Belgium.

Users can also contact BSCA by email at [email protected].

12.2  Applicable law

Any dispute or difference of opinion relating to these General Terms and Conditions will be subject to Belgian law and the exclusive jurisdiction of the courts of the legal district of Hainaut, Charleroi division.

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