Need assistance ?
🆕 As of 1 December 2022, our new PRM Corner is available and ready to welcome you on the esplanade in front of Terminal 1.
Before your trip
If you need special assistance, it is essential to notify your airline or travel agent when booking your flight. You can specify the type of assistance you need and whether or not you have your own wheelchair.
In order to receive a fast and smooth service, please ensure that you notify your request for assistance to your airline at least 48 hours before the day of departure.
If you notify your request after this time, every effort will be made to assist you. However, priority will always be given to passengers who have booked in advance.
Attention: if you are travelling with your own equipment, make sure you check the prohibited items on the plane to see if they are within the standard.
At the airport
Once you have completed these formalities, you will be assisted by our PRM service as soon as you enter the terminal.
When you arrive at the airport, please go directly to your departure terminal (T1 or T2) where you will be taken care of. You can check the screens to see which terminal you are departing from and then proceed to the corresponding PMR Corner :
- T1: At the PMR Corner located on the esplanade in front of the Terminal (point 6 on the T1 map)
- T2: At the PMR Corner located next to the check-in desks in Terminal 2 (point 3 on the T2 map)
For your information, special parking spaces for PRMs are available in our car parks.
If you have baggage to check in, an agent will accompany you to the counter to complete all the formalities. If your baggage has already been checked in, you are invited to go directly to the PMR Corner.
All passengers are requested to arrive at the airport at least 2 hours before the departure of their flight. You can follow the status of your flight live via the CRL AIRPORT APP.
Some airlines accept to transport minors travelling alone. In this case, an airport staff member from our PMR service can escort your child until he or she is seated on the plane
Last minute requests
If you have an urgent request less than 48 hours before your flight, the airport cannot guarantee that it will be able to help. However, you can still send us your request via the contact form.
Where to find us ?
There is a PMR Corner in each terminal (number 6 on T1 and 3 on T2).