Parking information

FAQ- Parking

Which payment methods are accepted for eParking online bookings?

You can pay for your bookings on our website using a CB, Visa, Mastercard or Bancontact card.
We use a secure platform; you may be asked for a code sent by SMS to
validate the payment

Can I cancel an eParking booking?

Yes, up to 24 hours before the expected entry date. The total cost of your booking will then be
refunded. If this cancellation is made less than 24 hours before the expected entry date, no
refund will be given. 

What are the minimum parking periods when booking a car park online?

The minimum parking period is 24 hours when you book in advance. 

Can I amend a booking (before I get to the car park)?

We would like to inform you that you can manage your bookings under “my orders” by signing in to your account at: https://eparking.charleroi-airport.com/booking/cpcategorysearch.aspx.             
You can in fact cancel a booking up to 24 hours before your arrival and amend it up to 5 minutes before.
If you did not create an account when you booked, you can click on “forgot your password” and follow the instructions.
By clicking on edit, you will be prompted to enter full details of your times and dates and select your car park again to confirm.

Can I amend a booking (car parked in the car park)?

You can cancel a booking up to 24 hours before your arrival and amend it up to 5 minutes before.
Once this deadline has passed, you will no longer be able to amend your booking.
After this deadline, you can pay the extra charge at the kiosk or at the exit according to the daily rate applicable in the car park. 
For your information, you can see these prices under “prices on site”: https://www.brussels-charleroi-airport.com/en/parking-access#parking 

Can I change the number plate for my car in the booking?

nfortunately, it is not possible to change the number plate registered at the time of booking. 
If the number plate is not recognised by the reader (or if you are using another vehicle), you can scan the QR code you received in the order confirmation at the car park entrance. The booking ticket is issued automatically after the scan. 

What happens if my flight is delayed or I miss my scheduled departure time?

Unfortunately, it is no longer possible to amend a booking once it has already started. After this deadline, you can pay the extra charge at the kiosk or at the exit according to the daily rate applicable in the car park. 
For your information, you can see these prices under “prices on site”: https://www.brussels-charleroi-airport.com/en/parking-access#parking    

Why are the prices different?

Online rates vary for some car parks depending on availability and the time of year.

Can I book a parking space at the last minute?

You can book your parking space 10 minutes before you enter the selected car park.
However, if you book within this period you will not be able to cancel your booking as cancellation is only
possible up to 24 hours before the expected entry date

I have an offer code: when do I need to enter the code to get the offer?

You will need to enter the code on the order summary page before paying. The discount will be shown if your code has been entered correctly and is valid for that car park.

Why do I have to create an account to book a parking space?

You have a personal account where you can see your bookings, manage cancellations and generate your bills. 

I have a disability, can I book a dedicated space?

No, it is not possible to book a dedicated space. You will not have any trouble finding a dedicated disabled space in any of our car parks. These provisions apply to anyone with a disability card. These spaces are usually located at the entrances and are clearly marked.

How do I get in to the car park I have booked?

Once your order has been validated and paid for, you will receive an order confirmation email containing a QR code. At the car park, you will need to scan this QR code at the machine at the entrance. The machine will then issue a ticket, which you must keep until you leave the car park.

Does my online booking entitle me to a dedicated space in the car park?

No, you do not have a dedicated parking space with your booking, but we do guarantee that parking is available in the car park you have booked. 

Which car parks are available to book online with eParking?

The P1, P2, P3, P4, Lock Park car parks are available to book online with eParking.

Do I have to validate my ticket at the kiosk before going to the exit?

 If you keep to the times you have booked, you can go straight to the exit. If you have overstayed, you will need to go to the kiosk to pay the extra charge. 

What height restrictions apply in your car parks?

Some of our car parks have a height restriction at the entrance. To find out if a specific car park
has a height restriction, see the comparison page. Information on height restrictions is
given in the information table.  

  • 1.90m P1
  • 2.10m Express 1st part.   !! 2nd part reduced to 1.90m
  • 2.75m P2
  • Unlimited P3 and P4

Is it possible to book for motorbikes, vans, trucks and campervans?

No. You can only book for light vehicles.

I booked a parking space and could not scan my QR code at the entrance. What can I do to avoid paying twice?

When you return, you can call an attendant via the intercom at the machine at the exit. They will check your booking number (RES) and open the barrier for you. Alternatively, you can go to the car park information desk at the exit of car park P1 where you will be issued with a new exit ticket.

Can I arrive before the scheduled time?

Yes. You can arrive up to 15 minutes before the scheduled arrival time of your booking. In this case
there will be no extra charge. If you arrive before this 15-minute grace period, you
will be charged – at the automated kiosk or at the machine at the exit – for exceeding the time limit at the rate in force in the car park.

What should I do if I find out I’ve lost my ticket?

If this happens, before you go back to your vehicle, go to the automated kiosk and press the call
button (intercom). Our remote support service will respond 24 hours a day. You will be asked for your name and order
number so that you can leave the car park. 

Who can I ask if I have a problem when I’m in the car park?

If you have any problems in the car park, you can contact an attendant at any time via the
call buttons (intercoms) located on the machines at the entrance and exit and on the automated kiosks, or
you can go to the booth at the exit of the P1 car park.

Is the P3 car park open?

Yes, the car park is open. It no longer offers a shuttle service between the car park and the airport. You have to get there on foot.

Do the P4 and P3 car parks offer a shuttle service to the airport?

The P3 and P4 car parks do not offer a shuttle service to the airport. You will need to walk to the terminal (25min walk)

What is the address for P3 and P4?

The address for P4&P3 is rue d’Heppignies, 6041 GOSSELIES..

How do I get a bill?

Please send an email to customerservice@charleroi-airport.com specifying: Surname/first name, address, company name, company address, VAT number and attach your parking booking

I have not seen my voucher (car park QR code). What should I do?

Please send an email to customerservice@charleroi-airport.com specifying your full name and the email address you used to make the booking.

Can I pay for parking at the airport if I can’t book or pay online?

You can use the P express, P1 and P2 car parks without using the booking platform

Il y a-t-il des parkings moto?

Vous pouvez garer votre moto sur le parking P2, qui se trouve à gauche du parking de location. Le parking est situé près du panneau jaune indiquant que le Terminal est à 500m.

Can I amend my parking booking if I have not gone through the official airport booking website?

Unfortunately, as the booking was not made on our platform (https://eparking.charleroi-airport.com/booking/cpcategorysearch.aspx) we are unable to manage the booking. 
For all enquiries relating to a booking made via Parkvia or Ryanair, please contact Parkvia Customer Services: service.client-fr@parkvia.com or WhatsApp +44 161 730 0160 Email ryanair.parking@parkvia.com 

I left the car park because the barrier was open. So I didn't pay for parking. What should I do?

Once you leave the car park. The ticket is closed.

What do I do if the car park I have reserved is full?

If the reserved car park is full, you will be directed to another car park. When you leave, call the intercom. A parking officer will open the barrier for you.