FAQ- Parking

If you have booked a space in P1, P4 & Lock Parking, you can benefit from a 2-hour discount by contacting customer services at [email protected] before making your online purchase.

You can pay for your bookings on our website using CB, Visa, Mastercard, Bancontact and iDEAL cards.
We use a secure platform; you may be asked to enter a code sent to you by SMS to validate the payment.

The minimum parking duration is 24 hours when booked in advance.

Yes, up to 24 hours before the scheduled entry date. In that case, the full amount of your booking will be refunded. If the cancellation takes place less than 24 hours before the scheduled entry date, no refund will be made. To benefit from additional flexibility, we offer the “FREE CANCEL” cancellation insurance. Choose this option when booking and enjoy full flexibility. You can cancel your booking up to 24 hours after your arrival at the car park, without having to provide any justification. You will be fully refunded, except for the €5 fee charged for this service.

You can manage your bookings under the “my orders” tab by logging into your personal space on the platform [https://eparking.charleroi-airport.com/booking/cpcategorysearch.aspx].
You can cancel a booking up to 24 hours before arrival and modify it up to 5 minutes before arrival.
If you did not create an account when booking, you can click on “forgot password” and follow the procedure.
When you click on modify, you will be asked to enter your times and dates in full and select your car park again to confirm.

You can cancel a booking up to 24 hours before arrival and modify it up to 5 minutes before arrival.
Once this deadline has passed, you can no longer modify your booking.
In case of overstay, you will need to pay the supplement at the cash desk or at the exit terminal, according to the applicable daily rate displayed at the cash desks and payment machines.

The customer can change the licence plate linked to a booking via the Charleroi Airport eParking website. To do so, they must log in to their personal space, access their orders, select the booking concerned and make a new booking with the correct dates, the correct car park and the new licence plate, then confirm the order. Once these steps have been completed, the licence plate is updated.
If the licence plate is not recognised at the entry to the car park, the customer can scan the QR code received in the confirmation email to automatically obtain their ticket.

Unfortunately, it is no longer possible to modify a booking once it has already started. In case of overstay, you can pay the supplement at the cash desk or at the exit, according to the daily rate applicable on site.

Online, rates vary depending on availability, the period and the selected car park.

You can book your parking up to 10 minutes before your entry time in the selected car park.
However, the booking can only be cancelled if you have taken out the “Free Cancel” insurance. Otherwise, you will not be able to cancel your booking, since cancellation is only possible up to 24 hours before the scheduled entry date.

You must enter it on the order summary page before payment. The discounted amount is shown if your code has been entered correctly and is valid for the car park concerned.

You have a personal space where you can view and manage your bookings.

No, it is not possible to book a dedicated space. You will easily find a PRM space in all our car parks. These arrangements apply to people holding a valid disability card. These spaces are generally located near the entrances and are clearly signposted.

Once your order has been confirmed and paid, you will receive a booking confirmation email containing a QR code. The car parks use automatic licence plate recognition. At both entry and exit, the barrier opens automatically thanks to the licence plate, without a ticket. If the licence plate is not recognised, simply scan the booking QR code to open the barrier. If an additional amount is due at exit, the amount is displayed and can be paid directly on site.

No, you do not have a dedicated parking space with your booking, but we do guarantee that parking is available in the car park you have booked. 

P1, P2, P3, P4, P5 and Lock Park can be booked online through eParking.

If you respect the booking times, you can go directly to the exit. In case of overstay, you will need to go to the cash desks first to pay the supplement.

Below are the height restrictions for each car park.

• 1.90 m: P1 + Lock
• 2.10 m: Express first section. Please note: the second section is limited to 1.90 m
• 2.75 m: P2
• Unlimited: P3, P4 and P5

No. Booking is only possible for passenger vehicles.

The exit barrier opens automatically. If the licence plate is not recognised, you must scan the booking QR code: the barrier opens immediately if no supplement is due; otherwise, the amount due can be paid on site. In case of a problem, a parking agent can be contacted via the intercom to check the booking and open the barrier. A waiting time may apply.

Yes. You may arrive up to 1 hour before the scheduled arrival time of your booking. In that case, no supplement will be charged. If you arrive earlier than this tolerance period, an additional amount will be charged at the payment machine or at the exit terminal according to the rate in force in the car park.

In that case, please enter your licence plate number at the payment machine or at the exit terminal. If your licence plate is not recognised, please contact a parking agent on site, who will be able to issue a ticket to allow you to leave the car park.

If you encounter a problem in the car park, you can contact an agent at any time using the call buttons (intercoms) located at the entry and exit terminals and on the payment machines, or you can go to the post located at the exit of car park P1.

P3 and P5 offer a shuttle service to the airport. From P4, you need to reach the terminal on foot (about a 25-minute walk).

• Parking Express: Rue des frères Wright, 8 in Gosselies
• Plock, P1, P2: Rue Charles Lindbergh, 6041 Gosselies
• The address of P3 and P4 is Rue d’Heppignies, 6041 Gosselies.

Please submit your request via the contact form, mentioning: surname/first name, address, company name, company address, VAT number, and attach your parking reservation.

The QR Code (short for Quick Response) is a two-dimensional barcode containing a certain amount of information such as your details and the characteristics of your booking (name, car park, duration, product type, etc.). It is read by the optical readers at the entrance to the car parks when you present a printed document or display it on your smartphone screen. It serves as a back-up if your licence plate cannot be read.

Please submit your request via the contact form.

You can use our car parks without booking through the reservation platform beforehand (except for Lock parking). To benefit from better rates, we recommend booking in advance.

You can park your motorcycle in P2, on the left-hand side of the rental car park. It is located near the yellow sign indicating that the terminal is 500 m away.

Unfortunately, as the booking was not made on our platform ([https://eparking.charleroi-airport.com/booking/cpcategorysearch.aspx]), we are unable to manage it.

No, once you leave the car park the booking is closed.

If the booked car park is full, the parking agents will redirect you to another car park. When leaving, please use the intercom. A parking agent will then assist you.

A pricing policy applies at Charleroi Airport for vehicles entering our car parks several times within a defined period. From the second passage of the same vehicle within 24 hours, an automatic flat fee of €10 per passage is applied. This explains the amount you had to pay during your second passage.
This pricing change is displayed on the entrance terminals of the car parks concerned and is also shown on the Brussels South Charleroi Airport website.

The pricing policy for on-site payment is simply different from the pricing policy for online booking.
Online rates are constantly likely to change, which explains the difference between your simulation and the amount paid on site.

In that case, please enter your licence plate number at the payment machine or at the exit terminal. If your licence plate is not recognised, please contact a parking agent on site, who will be able to issue a ticket to allow you to leave the car park.

Once you leave the car park, the ticket is closed.

The flight number is requested for information purposes only; you can select another number, as it does not matter for the parking reservation.

Please submit your request via the contact form.

If you no longer wish to receive our newsletters, simply click on the unsubscribe link at the bottom of each of our communications. Unsubscribing takes effect immediately and can be done at any time.

Please submit your request via the contact form, mentioning your Touring membership number, date, flight number and destination.

You will need to pay for your parking when exiting. Please submit your request via the contact form and send all proof of payment.

To process your request, please submit it via the contact form.
If possible, please send us a copy of the receipt (ticket available in our car parks), as well as a copy of your bank statements (only the amount, your name and your account number must be visible; the rest may be hidden), together with your booking number.