Data privacy - GDPR

BSCA Privacy Notice

 

 

 

1.       Who are we?

 

 

BSCA SA (Société Anonyme - Public Limited Company), 8 rue des Frères Wright, 6041 Charleroi, registered at the Banque Carrefour des Entreprises under number 0444.556.344

 

 

2.       Contact us

 

 

For any questions regarding data protection, to exercise your rights or to make a complaint, please contact our Data Protection Officer by sending him an e-mail to the following address: gdpr@charleroi-airport.com or by sending him a letter to the following postal address: Data Protection Officer, 8 rue des Frères Wright, 6041 Charleroi.

 

 

3.       Why do we collect data?

 

 

-          To enable us and our partners to process your reservation.

 

-          To provide the services which you have purchased from us or our partners.

 

-          To facilitate access to third-party products and services on our Internet site.

 

-          To send you information bulletins.

 

-          To recommend offers adapted to your needs.

 

-          To contact you in order to carry out customer satisfaction surveys for the purpose of analysis, quality improvement, developing services, optimising website performance, evaluating the success of advertising campaigns or adapting services to your needs.

 

-          To comply with the compulsory clauses of the applicable laws.

 

 

At no time shall we sell or rent data to companies or persons which are not part of BSCA SA. Your data shall be processed as confidential information. Some information may be exchanged with our partners in order to facilitate, in particular, the processing of your reservation, to help us to reply to your questions or to make it easier to purchase third-party products and services.

 

 

 

 

 

 

 

4.       When do we collect your data?

 

 

-          When you browse our Internet sites or use our mobile apps, we may collect:

 

Your travel preferences;

Information about your browsing behaviour on our Internet sites and our mobile apps;

Information about when you click on one of our adverts, including those published on the websites of other organisations;

Information relating to how you access our digital services, including the operating system, IP address, the online log-in and browsing details.

 

 

-          When you purchase products or services from us or online, we may collect:

 

Information concerning passengers, passport details or other details concerning identity documents;

Information about your purchases, including what you purchased, when and where you purchased it as well as how you paid for it and your credit information or other payment information;

Information about your browsing behaviour on our Internet sites and our mobile apps;

Information about when you click on one of our adverts, including those published on the websites of other organisations;

Information relating to how you access our digital services, including the operating system, IP address, the online log-in and browsing details.

 

 

 

-          When you contact us or we contact you or when you take advantage of special offers, take part in competitions, surveys or fill in questionnaires about our services, we may collect:

 

Personal data which you provide, including via e-mail, post and telephone or on social media, such as your name, your user name and personal details.

E-mail details and other digital communications which we sent to you and which you opened, including all links which you clicked on.

 

Your feedback and contributions to client surveys and questionnaires.

 

 

 

-          Other sources of personal data:

 

We may also use personal data from other sources, such as companies specialised in providing information, distribution partners and public registers;

If you use your social network log-ins to connect to our platforms and online services, e.g. Facebook, Google+ and Twitter, you accept to share your user details with us. This includes your name, e-mail address, date of birth, your location and any other information which you choose to share with us.

 

We may also use images from the Televigilance Control Centre, an IP address and browsing information collected in or close to our shops, premises, car parks and other buildings.

 

-          Personal data which you provide regarding other persons

 

We use the personal data which you provide regarding other persons, such as those linked to your reservation.

When providing this personal data, please ensure that the persons in question have given their consent and allow you to use their data. You must also ensure, where applicable, that they understand how we may use their personal data.

 

 

5.       Cookies

On our Internet sites, we use cookies and conduct web-based statistical surveys in order to study how visitors use our site. This information helps us to improve our website. A cookie is a file stored on your computer. During a subsequent visit to our website, these cookies can then be recognised.

6.       Security:

 

BSCA SA applies technical and organisational measures aimed at protecting personal data which we manage against any manipulation, loss, destruction or use by unauthorised persons. Our security measures are subject to continuous improvements and take technological developments into account.

 

 

7.      Your rights in terms of protection of personal data 

 

You have the right to access your personal data and to rectify or delete it.

 

To exercise your rights to access, omit, rectify, delete, restrict, oppose the processing of and cancel consent to your data, as well as rights relating to data portability, you must send a clear request to gdpr@charleroi-airport.com , or send a letter by post to the following address: Data Protection Officer, 8 rue des Frères Wright, 6041 Charleroi.

 

Please state precisely what you wish to see, correct or delete. This request must be signed and dated. BSCA SA shall process your request within one (1) month of receipt of your letter or request.

 

8.       Sharing data with third parties

 

BSCA SA may transmit some of your data in order to fulfil the conditions set out in point 3, ensure the proper performance of your contract and fully comply with legal obligations or the defence of a legitimate interest.

 

Your personal data will not be sold, rented or made available to third parties for commercial purposes.

When our suppliers process your personal data, they act as subcontractors as defined by the General Data Protection Regulation (GDPR). We enter into a processing contract with these subcontractors and shall make every effort to ensure that your personal data is sufficiently secured.

In certain cases, your personal data may be sent outside of Belgium and the European Union. Within this context, BSCA SA shall take all the necessary contractual and technical protection measures to ensure that any transmitted personal data shall be adequately protected against loss or illicit use.

 

9.       Retention of personal data

 

Your personal data will be retained for the necessary period in order to fulfil the conditions set out in point 3 as well as to comply with our legal obligations. 

 

10.   Amendments

 

BSCA SA may, at any time and for various reasons, make corrections, provide supplements or carry out amendments to this “Privacy Notice”. The most recent version can be consulted on our Internet sites on a permanent basis. This version was corrected in August 2018.

 

 

For BSCA SA